Our Policies

Policies that translate our commitments into concrete actions on a daily basis, reflecting our high standards of quality and our commitment to continuous improvement. They provide a common framework to sustainably support our clients, employees and partners.

Responsible Procurement

Responsible procurement is a major lever for contributing to the Infotel Group’s CSR commitments.

By integrating sustainable development principles into its supplier relationships, Infotel aims to:

  • Reduce environmental and social impacts throughout the lifecycle of goods and services;
  • Promote a responsible and resilient value chain;
  • Support the transition towards a more sustainable, inclusive and ethical digital sector;
  • Reduce GHG emissions associated with procurement.

This policy is part of the Group’s ongoing commitment to:

  • The United Nations Global Compact and its 10 fundamental principles;
  • The Responsible Supplier Relations and Procurement Charter (RFAR);
  • The Diversity Charter, the Manifesto for Inclusion and the Sustainable Development Goals (SDGs) supported by Infotel;
  • The low-carbon roadmap developed as part of ADEME’s ACT Step by Step programme, as well as the pathway submitted to the SBTi.
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Supplier Charter

Infotel places particular importance on the quality and ethics of its relationships with suppliers and partners. Through its Supplier Charter, the Group promotes responsible, transparent and sustainable practices throughout the value chain.

This approach notably aims to:

  • Foster balanced and sustainable relationships with suppliers;
  • Integrate environmental, social and ethical criteria into procurement processes;
  • Encourage respect for human rights, working conditions and non-discrimination principles;
  • Promote responsible practices in digital technology and data protection;
  • Strengthen the resilience and responsibility of the entire partner ecosystem.

Infotel is committed to building partnerships based on trust, regulatory compliance and continuous improvement.

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Anti-Corruption and Whistleblowing System

Since 1979, the Infotel Group has based its development on integrity and trust. Any form of corruption is contrary to these values and can damage the reputation of the Group and its employees.

To prevent such risks, Infotel has implemented a simple and accessible Anti-Corruption Code of Conduct, designed to inform and guide all stakeholders and enable them to report any suspicious situation.

This Code must be followed by everyone in their day-to-day activities, and Management ensures compliance, with sanctions applicable in the event of non-compliance.

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Environmental Policy

Infotel has implemented an Environmental Management System (EMS) based on the ISO 14001 standard. This environmental policy is part of a broader framework encompassing the Group’s CSR policy.

Aware of the environmental challenges we face, the Infotel Group strives to reduce its energy footprint and limit greenhouse gas emissions. The Group is now working to better understand the impact of its activities on the climate. Its climate-focused environmental policy addresses the challenges associated with global warming, in accordance with the ESRS E1 standard under the CSRD.

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Responsible Digital Practices

Infotel has signed a commitment charter with the Responsible Digital Label covering several areas:

  • Establishing responsible governance and a responsible strategy;
  • Training and communicating on responsible digital best practices;
  • Developing cross-functional approaches;
  • Developing user-centred approaches;
  • Developing organisation-centred approaches.
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Business Ethics and Conduct

Infotel’s ethical guidelines reflect the principles of integrity, transparency and responsibility that have guided the Group’s activities since its creation. They apply to all employees, managers and partners.

These principles notably cover:

  • Compliance with applicable laws and regulations;
  • Prevention of conflicts of interest;
  • Combating all forms of corruption and fraudulent practices;
  • Confidentiality of information and data protection;
  • Respect for individuals, equal treatment and fundamental rights.

Every employee is encouraged to demonstrate exemplary conduct in their daily activities in order to preserve the trust of the Group’s clients, partners and stakeholders.

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HR Policy

Infotel places people at the heart of its development and attaches particular importance to the quality of social relations, health, safety and working conditions for its employees. Through its HR Policy, the Group is committed to promoting a respectful, inclusive working environment that enables everyone to develop and thrive.

This approach notably aims to:

  • Foster constructive social dialogue based on listening, respect and transparency;
  • Guarantee equal opportunities and prevent all forms of discrimination;
  • Support skills development and career progression;
  • Preserve and improve employees’ quality of life and working conditions;
  • Identify, assess and prevent occupational risks, particularly psychosocial risks;
  • Raise employees’ awareness of, and provide training on, health, safety and prevention issues;
  • Ensure the security of information systems and the protection of data;
  • Integrate prevention and protection measures into a continuous improvement approach.

Infotel is therefore committed to developing a culture based on shared responsibility, prevention and respect for everyone, in support of collective performance and well-being at work.

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Anti-Harassment System – Business Ethics

Infotel firmly condemns all forms of harassment, discrimination and inappropriate behaviour. The Group is committed to providing every employee with a respectful, safe and caring working environment.

To prevent and address such situations, Infotel has implemented a confidential listening and reporting system accessible to all employees. Two dedicated representatives have been appointed to support the individuals concerned, receive reports and coordinate the necessary actions, while respecting confidentiality and the dignity of all parties involved.

The Group also carries out awareness-raising and prevention initiatives to promote respect, inclusion and positive workplace relationships.

Quality Policy

Infotel’s commitment is reflected in the following principles.

To satisfy its clients, Infotel is committed to:

  • • Listening to their needs and anticipating them through continuous R&D in cutting-edge technologies;
  • • Maintaining control of their projects from both a functional and technical perspective;
  • • Going beyond their expectations in terms of consulting, deadlines and performance.

To support its employees, Infotel is committed to:

  • Developing their potential through initial and ongoing training;
  • Supporting their professional development through continuous and attentive management;
  • Promoting career progression through rewarding and value-adding assignments.

To respect its environment, Infotel is committed to:

  • Complying with regulatory requirements and internal recommendations;
  • Continuing its efforts to conserve resources;
  • Encouraging environmentally responsible behaviour among its employees and subcontractors.

In summary: doing what we know how to do well, and mastering what we do, in pursuit of excellence.

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Disability & Inclusion Policy – HR Policy

Infotel is committed to equal opportunities, diversity and inclusion for all, regardless of individual circumstances or differences.

Through its Disability Charter, “We Are All Different,” the Group reaffirms its commitment to promoting the integration, continued employment and career development of people with disabilities.

This approach is supported by concrete actions aimed at:

  • Raising employees’ awareness of disability and inclusion;
  • Promoting accessibility and adapting working environments;
  • Supporting employees concerned throughout their professional careers;
  • Fostering a corporate culture based on respect, listening and solidarity.

Infotel considers diversity to be a source of strength and a driver of innovation, contributing to collective performance and everyone’s well-being.

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Our Certifications

Through these initiatives, Infotel reaffirms its ambition to be a responsible digital technology player, capable of combining technological innovation, sustainable performance and positive societal impact.

ISO 9001
ISO 14001
ISO 27001
Label Numérique Responsable
EthiFinance
EcoVadis
Charte de la Diversité
Planet Tech'Care
CLUSIF
Manifeste Inclusion
Science Based Targets
CDP
COP ONU
“Infotel accompagne les grandes organisations dans la transformation, la modernisation et l’exploitation de leurs systèmes et plateformes numériques. Nos équipes interviennent au cœur des DSI, auprès des Directions IT, des équipes projet, des équipes opérationnelles et des services support.”
Portrait Michel Koutchouk
Michel Koutchouk
Directeur Général Groupe Infotel
Le Groupe