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Building the augmented information systems of tomorrow
For more than 45 years, Infotel has supported major organisations in the design, development, operation and modernisation of their information systems.
Artificial Intelligence marks a new stage in this evolution. It does not replace existing information systems. It helps teams understand them better, develop them faster and improve maintenance, development and support activities.
For Infotel, the aim is not simply to “do AI”, but to use it where it can genuinely support teams and business functions.
The goal is to build information systems that are more efficient, more flexible and easier to evolve.
Rebalancing RUN and BUILD
Companies need to maintain increasingly complex information systems while also accelerating their transformation projects.
A large share of resources is still devoted to maintenance, operations and incident resolution. This can limit the ability to launch new initiatives or respond quickly to business needs.
AI can help shift this balance. It can automate some recurring tasks, improve the understanding of existing applications and accelerate development and modernisation activities.
The time and expertise freed up can then be redirected towards higher-value transformation projects.
” AI can improve RUN activities, accelerate information system modernisation and free up new capacity for transformation projects.”
Our Roadmap
A gradual transformation
AI adoption does not happen in a single step.
It often begins with individual use cases, then spreads to teams, delivery models and, over time, the wider organisation.
This roadmap underpins the Infotel Augmented vision.
Augmented Developers
Augmented Teams and Services
Agentic Services
Augmented Enterprise
A gradual transformation
AI adoption does not happen in a single step.
It often begins with individual use cases, then spreads to teams, delivery models and, over time, the wider organisation.
This roadmap underpins the Infotel Augmented vision.
Augmented Developers
Augmented Teams and Services
Agentic Services
Augmented Enterprise
Augmented Developers
Expanding development teams’ capabilities
The first step is to make AI tools available to developers.
Assistants can help produce code, generate documentation and tests, analyse existing applications and find technical information more quickly.
They do not replace teams. They mainly help save time on certain tasks so that developers can focus more on design, quality and technical decisions.
Expanding development teams’ capabilities
The first step is to make AI tools available to developers.
Assistants can help produce code, generate documentation and tests, analyse existing applications and find technical information more quickly.
They do not replace teams. They mainly help save time on certain tasks so that developers can focus more on design, quality and technical decisions.
Augmented Services
Evolving the way teams work
As AI use becomes more widespread, team organisation also begins to change.
Within service centres, AI can make knowledge easier to access, speed up application understanding and support the handling of incidents, change requests and modernisation projects.
It becomes a continuous improvement tool that supports quality, responsiveness and operational performance.
Evolving the way teams work
As AI use becomes more widespread, team organisation also begins to change.
Within service centres, AI can make knowledge easier to access, speed up application understanding and support the handling of incidents, change requests and modernisation projects.
It becomes a continuous improvement tool that supports quality, responsiveness and operational performance.
Agentic Services
Integrating agents into delivery processes
The next step is to introduce specialised agents into selected activities.
These agents can search for information, analyse impacts, produce documents, prepare correction scenarios or generate tests.
They operate within a defined framework and under human supervision.
Teams remain responsible for decisions, control and oversight. Their roles gradually evolve towards greater orchestration and supervision.
Integrating agents into delivery processes
The next step is to introduce specialised agents into selected activities.
These agents can search for information, analyse impacts, produce documents, prepare correction scenarios or generate tests.
They operate within a defined framework and under human supervision.
Teams remain responsible for decisions, control and oversight. Their roles gradually evolve towards greater orchestration and supervision.
Augmented Enterprise
Extending AI use across business functions
AI is not limited to IT teams.
Business functions can also use assistants, specialised agents and augmented processes to make better use of information, automate selected tasks and speed up operational execution.
The augmented enterprise brings together people, data, applications and AI to respond more quickly to business needs.
Extending AI use across business functions
AI is not limited to IT teams.
Business functions can also use assistants, specialised agents and augmented processes to make better use of information, automate selected tasks and speed up operational execution.
The augmented enterprise brings together people, data, applications and AI to respond more quickly to business needs.
Our AI services
Infotel supports clients from the first identification of use cases through to their integration into information systems.
Our approach combines business knowledge, experience of critical environments and expertise in AI technologies.
AI for Business
Integrating AI into business processes
We help organisations identify use cases that can deliver real value and embed them into existing activities.
Our services
- Use-case exploration workshops and scoping
- Business agents and assistants
- Document and process automation
- Knowledge analysis and use
- Integration into existing processes
Integrating AI into business processes
We help organisations identify use cases that can deliver real value and embed them into existing activities.
Our services
- Use-case exploration workshops and scoping
- Business agents and assistants
- Document and process automation
- Knowledge analysis and use
- Integration into existing processes
AI for IT
Evolving development, maintenance and modernisation
We use AI to support IT teams, speed up selected activities, improve quality and make applications easier to evolve.
Our services
- Augmented development
- Application understanding and documentation
- Test generation and automation
- Impact analysis and maintenance
- Application migration and modernisation
- Augmented service centres
Evolving development, maintenance and modernisation
We use AI to support IT teams, speed up selected activities, improve quality and make applications easier to evolve.
Our services
- Augmented development
- Application understanding and documentation
- Test generation and automation
- Impact analysis and maintenance
- Application migration and modernisation
- Augmented service centres
End-to-End AI projects
Supporting projects from start to finish
Infotel supports projects from initial scoping through to operational deployment. Depending on the need, this may involve an agent, a business assistant, a RAG system, an AI workflow or a broader transformation project.
Our services
- Use-case identification and scoping
- Architecture and technology selection
- PoCs and MVPs
- Agents, RAG and AI workflows
- Model orchestration
- Information system integration
- Results measurement
- Industrialisation and scaling
Supporting projects from start to finish
Infotel supports projects from initial scoping through to operational deployment. Depending on the need, this may involve an agent, a business assistant, a RAG system, an AI workflow or a broader transformation project.
Our services
- Use-case identification and scoping
- Architecture and technology selection
- PoCs and MVPs
- Agents, RAG and AI workflows
- Model orchestration
- Information system integration
- Results measurement
- Industrialisation and scaling
Team enablement
Developing skills and ways of working
AI adoption also depends on how teams use it in practice.
We support employees, managers and project teams so they can understand the tools, test relevant use cases and adapt their ways of working.
Our services
- AI awareness and training
- Manager support
- Change management
- Technical and functional learning paths
- Communities and experience sharing
- Long-term adoption support
Developing skills and ways of working
AI adoption also depends on how teams use it in practice.
We support employees, managers and project teams so they can understand the tools, test relevant use cases and adapt their ways of working.
Our services
- AI awareness and training
- Manager support
- Change management
- Technical and functional learning paths
- Communities and experience sharing
- Long-term adoption support
An approach adapted to each level of maturity
Not every organisation moves at the same pace.
Some are still exploring initial use cases. Others are already looking to structure a platform, industrialise agents or deploy AI at scale.
Infotel adapts its support accordingly.
Explore
Identify potential use cases and test their relevance.
Structure
Define priorities, governance, platforms and required skills.
Industrialise
Integrate AI solutions into applications, data and processes.
Scale
Deploy use cases across business functions, information systems and service centres.
A responsible transformation
Moving forward within a controlled framework
AI use needs to operate within a clear framework.
Information system security, data protection, digital sovereignty, human oversight and responsible digital practices are considered from the outset.
These topics are addressed during solution design, deployment and ongoing monitoring.
Moving forward within a controlled framework
AI use needs to operate within a clear framework.
Information system security, data protection, digital sovereignty, human oversight and responsible digital practices are considered from the outset.
These topics are addressed during solution design, deployment and ongoing monitoring.