Turning an organisational challenge into a lasting operational solution

Following an internal restructure, a major player in the automotive retail sector had to quickly rethink its IT delivery model. In this sector, many documents and frameworks change frequently. This includes procedures, contractual frameworks, and regulatory requirements. Keeping these up to date is a vital part of operations and requires a well-structured approach.

This transformation took place under tight constraints. It was necessary to maintain service continuity while meeting strict regulatory standards. The client called on our teams to design and implement a solution tailored to these specific needs.

A collaborative and structured approach

Building on a long-standing relationship of trust, our teams worked closely with the client. We placed active listening at the heart of the process. This phase allowed for a clear understanding of the challenges. It was followed by workshops to clarify needs, identify risks, and define key action points. Speed was critical. We acted quickly to mobilise the necessary expertise and structure the delivery model within a short timeframe. This led to the creation of a dedicated competence centre. This centre acts as an extension of the client’s IT department. The setup relies on a clear framework. It has a well-defined scope and maintains day-to-day service continuity. There is also a strong focus on knowledge sharing between teams to provide long-term stability and autonomy.

Measurable and lasting results

One year after its launch, the competence centre has fully demonstrated its value. The results include:

• The operational and regulatory requirements of the client are being met.
• Teams operate within a structured and secure framework.
• The partnership is stronger, which has led to the launch of a second complementary setup.

Jérémy, the Business Manager in charge of the project, shares his perspective.

“The implementation of this delivery model is the result of a partnership built on trust. It draws on our shared experience and fits naturally into the client’s environment. Infotel supports its partners through this constant pursuit of operational proximity.”

This project reflects the Infotel approach. We listen, we understand, and we build practical solutions tailored to the specific challenges of each client within a long-term partnership.